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Due to exceptional demand and staff shortages, we are despatching orders within 2-4 days. Please be patient with us and accept our apologies. Next day delivery will be resumed as soon as the crisis is over. Stay safe.

Frequently Asked Questions

Below are some of the most common questions that we receive. If your query is still not answered, please dont hesitate to contact our customer services team by either calling 0800 358 0085 or emailing sales@eurekadirect.co.uk.

What is RICER?

RICER means Rest, Ice, Compression, Elevation, Refer.

The RICER method is used for treatment of soft tissue injuries. It is to be used immediately following the injury and throughout the healing process. The RICER treatment has been known to prevent further injury, relieve pain, reduce swelling and help the healing process.

What to do:

  1. Rest- It is vital to rest immediately following the injury to reduce blood flow to the injury site. This will help prevent any further damage.
  2. Ice- Applying ice to the injury is an important step to reducing swelling and pain. Place a cold back on the injury as soon as possible. Depending how serious your injury is apply the ice pack for 20 minutes every 2-4 hours.
  3. Compression has two benefits; reducing the bleeding and swelling, and the second support of the injury and surrounding area. This can be achieved by use of a suitable Bandage which fully covers the injury and overlaps some of the surrounding area.
  4. Elevation simply involves raising the injured area above the level of the heart to further reduce bleeding and swelling.
  5. Refer to a doctor or professional physical therapist if the injury is considered serious.

Check out all our products here.

Do I need a Health & Safety Poster?

The 1999 Health & Safety law poster no longer complies with HSE legislation and must be replaced. Since 5th April 2014 all work premises need to have the up-to-date 2009 Health & Safety Law poster.

Buy your Health & Safety Law Poster here.

Do First Aid Products expire?

Yes they do. Always check your first aid products sell by date; we advice to buy new first aid if they have expired.

What is an Automated External Defibrillator (AED)?

An AED is a portable electronic device that automatically diagnoses and treats cardiac arrest through electrical therapy. The AED allows the heart to regain an effective rhythm, and can save a person from life or death. When a heart stops it will drop around 10% each minute so defibrillators are becoming increasingly popular in public spaces, schools or workplaces.

Take a look at our huge range of Defibrillators here.

How Long Will It Take For My Order To Be Delivered?

Next Day Delivery is standard for stocked items on all UK orders processed before 4:30pm.

Delivery to Republic of Ireland and Channel Islands is typically 2-3 working days on stocked items. There are some items which we do not hold in stock and take a little longer to deliver, where possible we try to list these lead times on the product pages.

Can I Order Pharmaceuticals From You?

Yes, we have a Pharmaceutical license. Under the provisions of the Medicines Act, Pharmacy Only (P) items can only be made available to authorised persons such as Doctors and Nurses. To order Pharmaceutical products from Eureka! please email our sales team at sales@eurekadirect.co.uk or place your order via phone at 0800 358 0085. A signature and your GMC/NMC registration number is required to process orders for Pharmaceutical products. We regret that we are unable to return Pharmaceutical items once shipped.

What Are Your Shipping Charges?

Order Value excluding VAT & Carriage Destination Charges*
Any Mainland UK FREE
Any Channel Islands £16.00
Any Rep. of Ireland £16.00
Any Isle of Man  £16.00


Are Prices Inclusive Or Exclusive Of VAT?

Prices listed exclude VAT.

How Do I Take Advantage Of Your 'Get 1 Free' Offers?

At Eureka we offer a number of ‘get 1 free’ deals on our best selling consumable items. To take advantage of these offers, order using the ‘141’ or ‘342’ codes where applicable. These are complete packs, so if you order 1 of a ‘141’ code you will receive 2 units (for the price of 1), if you order 1 of a ‘342’ code, you will receive 3 units (for the price of 2).

We also offer quantity discounts on many of our products, so the more you buy, the more you save!

Which Payment Methods Are Accepted?

We accept the following payment methods via our secured website:

Pay for your health and safety equipment securely with SagePayUse PayPal to safety buy your first aid suppliesWe accept Mastercard on all online ordersUse Visa securly online for your safety equipmentWe also accept Visa Electron for all online orders

How Can I Order From You?

There are a number of ways you can order from us:

By freephone on 0800 358 0085
By freefax on 0800 358 0095
By email on sales@eurekadirect.co.uk
Online at www.EurekaDirect.co.uk

Some of our happy customers:
The Royal Hospital School
Lush Cosmetics
Paultons Park Theme Park
Loughborough Endowed Schools
Trust The Dental Directory
Spaghetti Italian Restaurants
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