30 Day Guarantee

If for any reason you are not TOTALLY SATISFIED, simply call us within 30 days on 0800 358 0085 and we will endeavour to replace your goods, offer a full refund or credit your account (does not include custom items or pharmaceuticals).

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Next Day Delivery

All orders made for in stock items received before 4pm are dispatched the same day, with 98% being delivered the next working day. Despite our best efforts there are some parts of the UK which we cannot reach with our next day service; to see if your location requires extra days in transit please click here.

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Free Delivery

For a limited time only we are offering FREE delivery on all orders within the UK mainland. For exceptions and full delivery infomation please click here.

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Buy On Account

For all established businesses we are happy to offer £500 instant, interest free credit for 30 days. Helping you get the products you need, when you need them.

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If you would like to receive a regular copy of our catalogue along with special offers, then simply complete the form below and your copy will be posted shortly.

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Terms & Conditions

About Us

This web site is owned and operated by CMUK Visual Safety Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Our Contact details:

Eureka Direct, Unit 5, 145 Sterte Road,
Poole, Dorset BH15 2AF
United Kingdom
Phone: 0800 358 0085
Fax: 0800 358 0095
Email: sales@eurekadirect.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, CMUK Visual Safety Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by CMUK Visual Safety Ltd will still be fit for the purpose of its intended use.

Overseas Orders: CMUK Visual Safety Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling

All orders received before 4pm Monday-Friday will be despatched same day for next working day delivery unless otherwise specified. Orders received after 4pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Order Value excluding VAT & Carriage Destination Charges*
Any Mainland UK FREE
Any Channel Islands £16.00
Any Rep. of Ireland £16.00
Any Isle of Man  £16.00

We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

Despite our best efforts there are parts of the UK we cannot reach with a next day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here.

*Carriage to UK mainland only. Please call for prices and timing to other destinations.

Delivery Schedule

All orders received before 4pm Monday-Friday will be despatched same day for next working day delivery unless otherwise specified. Orders received after 4pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days. For a limited time only we are offering FREE delivery on all orders to the UK mainland.

Please note that some items such as custom products, pharmaceuticals, medical furniture, vitamins and supplements are subject to extended lead times, these will be specified on the product pages or communicated at time of order confirmation.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. For information on products that can be VAT exempt for consumer customer orders please see our VAT Exemption page.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

  • Visa
  • Mastercard
  • Visa Electron
  • Visa Debit
  • PayPal
  • Amazon Payments

Guarantee

30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0800 358 0085 and we will provide a full refund, the option to credit your account or send replacement goods.

*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 14 days of receipt of goods. This does not affect the Customer's statutory rights.

Reaching Us

If you need to reach us, please email us at sales@eurekadirect.co.uk, alternatively, you can call on 0800 358 0085 or fax us on 0800 358 0095 or write to us at: Eureka Direct, Unit 5, 145 Sterte Road, Poole, Dorset BH15 2AF United Kingdom

Returns Policy

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

CMUK Visual Safety Ltd. Cancellation Rights: CMUK Visual Safety Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:

  Statutory Rights CMUK Visual Safety Ltd.
Returns Policy
Period for cancellation 14 days 30 days
Free return of goods? Yes Yes
Refund the costs of shipping the item back to us in the event of cancellation? No Yes
Refund of costs of shipping the item back to us if large direct ship item or custom product? No Please enquire - dependent upon location and manufacturer policies
Refund of outbound shipping costs if defective? Yes Yes
Refund of outbound shipping costs if cancelled? Yes, cheapest method of shipping Yes, cheapest method of shipping

Faulty Goods Returns

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department on 0800 358 0085 for a returns form.

*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 14 days of receipt of goods. This does not affect the Customer's statutory rights.

30 Day Guarantee Returns Process

If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:

  1. Call Customer Service on Freephone 0800 358 0085 who will provide you with a returns number
  2. They will provide you with instructions on how to return the goods to us free of charge
  3. Please ensure that you provide the correct details of the person who should be credited
  4. When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return

As part of the no quibble guarantee goods should be returned in a re-sellable condition, if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.

*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements can only be returned if a fault has been discovered within 14 days of receipt of goods. This does not affect the Customer's statutory rights.

Waste Electrical and Electronic Product Disposal: The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At CMUK Visual Safety we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted

Some of our
happy customers:
The Royal Hospital School Lush Cosmetics Paultons Park Theme Park Loughborough Endowed Schools Trust The Dental Directory Spaghetti Italian Restaurants
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© 2017. CMUK Visual Safety Limited. Registration Number: 03951452. VAT Number: GB 927 4801 12.
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