If for any reason you are not TOTALLY SATISFIED, simply call us within 30 days on 0800 358 0085 and we will endeavour to replace your goods, offer a full refund or credit your account (does not include custom items or pharmaceuticals).×
All orders made for in stock items received before 4:30pm are dispatched the same day, with 98% being delivered the next working day. Despite our best efforts there are some parts of the UK which we cannot reach with our next day service; to see if your location requires extra days in transit please click here.×
We now offer FREE delivery on all orders within the UK mainland. For exceptions and full delivery information please click here.×
For all established businesses we are happy to offer £500 instant, interest free credit for 30 days. Helping you get the products you need, when you need them.×
Please note that VAT exemption is not applicable to bibs, gloves, skincare and cleansing products, medical consumables or any other consumable products listed on the site.
VAT exemption can be redeemed at the checkout page. If you opt into VAT exemption you are agreeing under the HMRC VAT reliefs for disable people Reference: Notice 701/7 (August 2002) that you fall into the criteria for VAT exemption. We reserve the right to withdraw VAT exemption if we believe that you have provided incorrect or misleading information. VAT will only be removed from the products that qualify for exemption, other products ordered will be charged VAT.
For full terms and conditions please see the complete notice from HMRC: VAT Notice 701/7: VAT reliefs for disabled and older people