Below you'll find answers to our most commonly asked questions. For any other queries, please reach out to our sales team via live chat, by phone on 08003580085 or by email at sales@eurekadirect.co.uk. We're available Monday to Friday between the hours of 9:00am-5:00pm.

Delivery and Returns

  • When will I receive my order?

    Orders for in-stock items that are placed before 4:30pm will be delivered the next working day. However, custom made products, direct ship items, pharmaceuticals, vitamins and supplements are subject to extended lead times, where applicable these will be specified on the product page. If you have any concerns about your order, please contact the team via email at sales@eurekadirect.co.uk or call on 08003580085

  • How much is shipping?
  • What is your returns policy?
  • Can I amend the delivery address for my order?


  • I can't access my account
  • How do I reset my password?
  • Do I need an account to buy from you?

Product Support and Info

  • My item is faulty or damaged
  • Will I receive an invoice with my order?
  • How can I request the most recent catalogue?
  • Can I order a custom safety sign?
  • I have your catalogue. What is the fastest way to place an order?