Community First Aid and the citizenAID® system

The Community First Aid and the citizenAID® System course is designed to equip members of the public with essential life-saving skills to respond effectively during emergencies involving multiple casualties, particularly those resulting from deliberate attacks. Developed in collaboration with citizenAID®- a UK charity committed to empowering communities - this course promotes practical, immediate action that can save lives before professional help arrives.

Focusing on simple, effective steps, the course covers what to do if you encounter someone in need of urgent medical assistance. You’ll learn how to assess the scene, prioritise treatment, and provide basic life support to those injured in a range of emergency scenarios, including terrorist incidents.

The course introduces the citizenAID® system- a structured approach designed to help ordinary people stay calm and act decisively in high-pressure situations. Topics include scene safety, triage, dealing with catastrophic bleeding, and communicating effectively with emergency services.

Delivered in a clear, accessible format, this course is ideal for schools, community groups, event organisers, workplaces, and individuals looking to feel more prepared in today’s world. The training takes around 2 to 3 hours to complete, depending on your specific requirements.

This course supports the citizenAID® mission: to build more resilient communities by ensuring more people have the confidence and knowledge to respond when it matters most.

The Community First Aid and the citizenAID® system course provides practical, easy-to-follow training for dealing with multiple casualties in public emergencies, particularly those resulting from deliberate attacks. It’s designed to empower individuals and communities to respond effectively before emergency services arrive.

Most people take citizenAID® training as a requirement for their job or for personal development. Whether you work in healthcare, education, public-facing roles, or simply want to feel more prepared to help in a crisis, this course provides essential, potentially life-saving knowledge.

Whether it’s a professional requirement or personal qualification, this course allows you to train at your own pace, in your own time.

Some professionals that may need a citizenAID® course include:

• Teachers and School Staff
• Event Organisers and Stewards
• Public Sector Workers
• First Aiders
• Community Volunteers
• Religious and Faith Group Leaders
• Security Staff
• Transport Staff (e.g. train, bus, airport personnel)
• Workplace Emergency Response Teams
• Parents and Guardians

How It Works:

1. We sell access keycodes to ProTrainings online courses up to 25% below the RRP. Order the number of access keycodes you need for each course like any other product from Eureka, checking out and completing your order as you normally would. You will need to order one keycode per course, per person. Keycodes can only be redeemed once and only work for the course specified.

2. When you have completed your order, we will email you with:

• A link to the training portal
• Your keycode(s) for the courses ordered
• A PDF of what to do next

3. If necessary, you can then distribute keycode(s) to other learners as required, or use the keycode(s) yourself if the training is for you. Remember, keycodes can only be redeemed once and only work for the course specified.

4. Learners can then sign up using the link to the training portal, www.protrainings.uk/signup/eureka. Each learner needs their own personal account so certificates and training records are correct. Redeem keycodes by entering a keycode in the ‘Key or Referral Code’ box as part of the sign up form. This will then make the relevant course for that keycode appear on the training dashboard when first logging in.

5. If you already have a login or have multiple courses you wish to appear in your training dashboard, you can redeem more keycodes easily by clicking the ‘Redeem Keycode’ link when logged in. Adding a new keycode in here will then add the relevant course to your training dashboard.

6. Once you have signed up on the ProTrainings portal, all of the administration, including saving progress, training records, issuing certificates and access to the material, is stored within your training login. This is on the ProTrainings system and is separate to the eureka website. The portal is simple and intuitive to use. Technical queries or questions regarding the training or content are handled by ProTrainings – call 01206 807587 or email support@protrainings.uk

7. All learners have ongoing access to training materials after completion of the course for several months, with the option of weekly training emails delivered straight to your inbox to keep your knowledge up to date and demonstrate ongoing learning.